Now to check if the computer in question is licensed by this user you can log in to Office 365 and goto the My Account page. During this grace period, you can buy / re-assign the license to the new user. When you remove the user and revoke the license then within 90-days the installed Office 2016 will no longer work. In Office 365 the licenses are assigned to a user. So how can we remove the Office 365 license from this computer? Finding out the real problemįirst I wanted to know why the license was not working anymore. The problem was that the registered license belonged to a user that was no longer working at our company and that license was revoked. After clicking reactivated a warning came up that “ there was a problem with your Office 365 subscription, and we need your help to fix it“. Apps will activate using user credentials.One of my users got a notice in Office 2016 that he needed to reactivate his Office 365 subscription.
Review the following Microsoft site for additional information.If the above steps did not resolve the issue, please contact Microsoft support for additional assistance on Microsoft 365 App (O365) activation process.!ctx_localappdata!\Microsoft\Office\15.0\Licensing.Confirm that the exclusion policy is applied successfully and that the following directories are being excluded.If text files are found in the profile store location, proceed to delete the "Licensing" folder and have the user log back in.Check if the following folder contains any text files, check the profile store as well: %localappdata%\Microsoft\Office\16.0\Licensing.
If using Citrix Profile Management and on Microsoft 365 App ( O365) below 1704 release follow these instructions:.Includes steps on how to change folder location via GPO, Deployment Tool, or via Registry.For additional information visit the following Microsoft site and scroll down to " Licensing token roaming":.If ADFS is not configured, Synchronize the following location via Citrix Profile Management: !ctx_localappdata!\Microsoft\Office\16.0\Licensing Microsoft recommends using SSO (ADFS).If using Citrix Profile Management and on Microsoft 365 App ( O365) 1704 release and above follow these instructions:.Verify that activation for Office 365 ProPlus succeeded.Verify that shared computer activation is enabled for Office 365 ProPlus.Check that your Office 365 plan supports shared computer activation.
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